FAQ – August Abode

FAQ

Wallpaper

General Information

We quote each wallpaper order individually to ensure accuracy. 

Dye Lots: Our papers are printed to order, which means if you under estimate your quantities any additionally printed papers would be from a new dye lot and may not match perfectly side by side.

Lead Times: Wallpaper is considered custom and made-to-order. As such there is a Lead Time for all wallpaper orders. Lead times vary depending upon the printing method, but are typically from 6-8 weeks from the date payment is received. This may be extended during the a holiday season.  An anticipated ship date will be provided once the order has been processed.

COVID-19: Lead times are presently extended as a result of COVID-19. Please anticipate 8 - 12 weeks depending upon the pattern. We appreciate your understanding.

Measuring: We highly recommend that our customers engage a professional for wallpaper measurement and installation.  Here is a link to find an accredited installer in your area.   

The size of the repeat and the roll dimensions should be provided to your professional installer to determine quantities in advance of ordering. Measurements are not reduced for windows or doorways. 

Minimums: Different materials have different minimum orders. This varies depending upon the ground, pattern and printing method.

Rush Orders: If you need your order sooner, we can typically accommodate such requests. Rush orders need to be verified with our printer before processing and will incur a Rush Fee. Lead times for Rush Orders are 2-3 weeks. Rush Orders may not be feasible during the Holiday Season.

installation instructions

We highly recommend consultation with a professional paperhanger prior to installation.

Our hanging instructions ship with each order.  We recommend reviewing this information, as well as the ground specifications & pattern repeat, with your installer.

Specific hanging instructions vary depending upon the ground.  Our patterns are printed on a variety of materials, including clay coated paper, non woven vellum, pearlescent clay coated paper, sisal grasscloth & Type II paper.

Please reach out through our Contact Page, or through you local showroom or representative for more information.

Clay Coated Paper

While we always strive for accuracy, color and monitor displays can vary greatly.  As such, colors shown on the website are a representation only.  Please always refer to the physical product sample for color and repeat details. 

Our hanging instructions ship with each order.  We recommend reviewing this information, as well as the ground specifications & pattern repeat, with your installer.

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Clay Coated Paper

Our clay coated wallpaper is made to order in the USA and is the standard used in the wallpaper industry for decades. A traditional paper hand-feel with smooth print surface and matte finish to minimize glare.

The majority of our selections are  printed with water-based latex inks. This ink is odorless and meets high standards of environmental responsibility. Our screen printed papers are printed by hand.

Features of Most Patterns:

+ Digitally printed products are UL ECOLOGO ® Certified for reduced environmental impact

+ UL GREENGUARD GOLD ® Certified for low chemical emissions. 

+ Print also meet AgBB criteria for low VOC emissions.

Features of All Patterns:

+ Class A Fire-rated based on the ASTM-E84 standard testing for smoke generation and flame spread.

+ Suitable for residential and low-traffic commercial locations.

+  Coated with water-based, Titanium Dioxide clay coating for superior opacity and strippability.

+ FSC Certified ensuring responsible use of forest resources certified by a third party.

Non Woven Vellum

While we always strive for accuracy, color and monitor displays can vary greatly.  As such, colors shown on the website are a representation only.  Please always refer to the physical product sample for color and repeat details. 

Our hanging instructions ship with each order.  We recommend reviewing this information, as well as the ground specifications & pattern repeat, with your installer.

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Non Woven Vellum

Our non-woven vellum wallpaper is a heavyweight paper with a luxe hand-feel, similar to watercolor paper. Ultra-matte finish to minimize glare.

It is printed with water-based latex inks. This ink is odorless and meets high standards of environmental responsibility.

Features:

+ Class A Fire-rated based on the ASTM-E84 standard testing for smoke generation and flame spread.

+ Suitable for residential and low-traffic commercial locations.

+ Made from sustainable and renewable resources, including latex saturated cellulose and synthetic fibers, which allow for superior strippability

+ Digitally printed products are UL ECOLOGO ® Certified for reduced environmental impact

+ UL GREENGUARD GOLD ® Certified for low chemical emissions. 

+ Print also meet AgBB criteria for low VOC emissions.

+ FSC Certified ensuring responsible use of forest resources certified by a third party.

+ Complies with REACH requirements.

Pearlescent Clay Coated Paper

While we always strive for accuracy, color and monitor displays can vary greatly.  As such, colors shown on the website are a representation only.  Please always refer to the physical product sample for color and repeat details. 

Our hanging instructions ship with each order.  We recommend reviewing this information, as well as the ground specifications & pattern repeat, with your installer.

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Pearlescent Clay Coated Paper

Our pearlescent clay coated wallpaper is made to order in the USA. A traditional hand-feel, smooth print surface. Subtle metallic coating imparts a subtly luminous undertone

The majority of our selections are  printed with water-based latex inks. This ink is odorless and meets high standards of environmental responsibility. Our screen printed papers are printed by hand.

Features of Most Patterns:

+ Digitally printed products are UL ECOLOGO ® Certified for reduced environmental impact

+ UL GREENGUARD GOLD ® Certified for low chemical emissions. 

+ Print also meet AgBB criteria for low VOC emissions.

Features of All Patterns:

+ Class A Fire-rated based on the ASTM-E84 standard testing for smoke generation and flame spread.

+ Suitable for residential and low-traffic commercial locations.

+  Coated with water-based, Titanium Dioxide clay coating for superior opacity and strippability.

+ FSC Certified ensuring responsible use of forest resources certified by a third party.

Sisal Grasscloth

While we always strive for accuracy, color and monitor displays can vary greatly.  As such, colors shown on the website are a representation only.  Please always refer to the physical product sample for color and repeat details. 

Our hanging instructions ship with each order.  We recommend reviewing this information, as well as the ground specifications & pattern repeat, with your installer.

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Sisal Grasscloth

Handmade, paper-backed wallpaper.  Skilled artisans weave the grasscloth by hand on non-mechanized looms.  Natural fibers lend the finished product an organic feel and a naturally varied textural quality.

This wallpaper is printed to order in the USA on paper-backed sisal grasscloth.  It is digitally printed with water-based latex inks which deliver outstanding image quality, consistency, and durability.  

Features:

+ Class A Fire-rated based on the ASTM-E84 standard testing for smoke generation and flame spread. 

+ Suitable for residential and low-traffic commercial locations.

+ Printing is UL ECOLOGO ® Certified for reduced environmental impact

+ UL GREENGUARD GOLD ® Certified for low chemical emissions.

+ Print also meet AgBB criteria for low VOC emissions.

+ Made from sustainable, renewable fibers of the agave plant, which are sun-dried for low energy production.

+ Backed with chemical-free paper.  Breathable and VOC-free.

+ Material is completely biodegradable at the end of its lifecycle.

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Type II (PVC-Free)

While we always strive for accuracy, color and monitor displays can vary greatly.  As such, colors shown on the website are a representation only.  Please always refer to the physical product sample for color and repeat details. 

Our hanging instructions ship with each order.  We recommend reviewing this information, as well as the ground specifications & pattern repeat, with your installer.

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Type II Paper (PVC-Free)

Most of our patterns, upon request, can be printed on PVC-Free Type II paper.  This ground is an environmentally friendly alternative to vinyl for commercial and high traffic applications.

Features:

+ A scrim-backed durable paper alternative to vinyl that is Type II (ASTM F793) compliant.

+ Class A Fire-rated based on the ASTM-E84 standard testing for smoke generation and flame spread.

+ Developed for high-traffic commercial and residential projects.

+ Highly scratch resistant washable/scrubbable surface requires no additional top coat.

+ Matte finish to minimize glare.

+ Excellent color performance.

+ Highly mold and mildew resistant.

+ Complies with REACH requirements.

+ 17-mil thick, weight 290 gsm.

Shipping

Lead Times

Wallpaper Samples:

+ Samples typically ship out within 2 business days.  This can be longer over a holiday or during the end of year studio closure.

+ If a sample you have requested is out of stock, we will notify you about when we anticipate having more sampling inventory.

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Wallpaper Orders:

+ All wallpaper is considered custom and made-to-order.

+ Lead times are typically 6 - 8 weeks for custom and made-to-order items.  

COVID-19: Lead times are presently extended as a result of COVID-19. Please anticipate 8 - 12 weeks depending upon the pattern. We appreciate your understanding.

+ An anticipated ship date will be provided once the order has been processed.

Where do you ship?

We ship throughout the U.S.  If you would like to order an item to ship outside of the U.S. please be in touch through our Contact Page or your local showroom or representative.

Shipping Rates

Wallpaper samples ship for free.

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Wallpaper Orders:

+ Shipping for wallpaper rolls or yardage is quoted and confirmed on a per-order basis.

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Furniture, Oversized and Heavy Items

+ All applicable shipping, handling and freight fees are calculated by our outside, white-glove delivery services.  

+ Interior designers and members of the trade are encouraged to work with their preferred service provider.  

+ For retail customers, these details will be confirmed on a per-order basis and we will put you in touch with the delivery service for processing.  

+ If you have questions about this, please be in touch via our Contact Page in advance of placing your order.

Returns

Return Policy

We are a small, boutique line. As such, we are only able to accept returns in the case of damaged or defective merchandise.  Custom and made-to-order items are final sale.

Vintage: Please read the descriptions carefully. Vintage pieces are sold as-is . The condition is typically in line with age and use. Any imperfections or patina inherent to vintage pieces are part of their charm and not considered damages.

Wallpaper: Wallpaper is considered custom and made-to-order. All such items are final sale.

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Report A Damaged Order

We take great care in inspecting and packing our products in an effort to ensure that they arrive in perfect condition. If by chance damage does occur, please contact us within 48 hours of receipt of your package.

Please keep the original item and all packing material. If the exterior of your box was damaged in shipping, you or your receiver, must denote damage to the box with the shipper at the time of package receipt.

We request that our customers provide the following information to their local showroom or representative in order to process any returns:

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1. Order number
2. Pattern number
3. Photo of damages
4. Description of damages

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Please use the form on our Contact Page to reach out to us directly with any additional questions.

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