FAQ

WALLPAPER

MEASURING YOUR SPACE

We highly recommend consulting with a professional paperhanger prior to order & installation. The size of the repeat + the width of the roll should be provided to your professional installer to determine quantities in advance of ordering. Measurements should not typically be reduced for windows & doorways. 

Hanging Instructions - Please Review Prior to Cutting

We highly recommend consulting with a professional paperhanger prior to order & installation. Our hanging instructions ship with each order.  We recommend reviewing this information, as well as the ground specifications & pattern repeat, with your installer prior to cutting or trimming.

Our patterns are printed on a variety of grounds, including clay coated paper, non woven vellum, pearlescent clay coated paper, & sisal grasscloth. Specific hanging instructions vary depending upon the ground and/or printing method and are outlined below.

PLEASE READ THROUGH BEFORE HANGING

Please inspect your wallcovering for defects prior to installation.  No claims will be honored after merchandise has been cut or hung. No labor claims will be honored for any reason.

The highest quality of workmanship is employed in the production of the wallcovering. Careful inspection is made before shipment. However, final inspection and approval are the ultimate responsibilities of the customer. Correct design, color and quantity should be verified before the wallcovering is cut or hung.

HANGING INSTRUCTIONS - CLAY COATED

We highly recommend consultation with a professional paperhanger prior to order & installation.

PLEASE READ THROUGH BEFORE HANGING.

Please inspect your wallcovering for defects prior to installation.  No claims will be honored after merchandise has been cut or hung. No labor claims will be honored for any reason.

PREP

Walls should always be prepped & primed prior to installation. It is recommended that installers use a high-quality wallcovering primer, typically sold in your local paint & wallpaper stores. DO NOT USE GLUE SIZE.

Remove all old wallpaper and repair any damaged areas. Wallcovering will not hide flaws such as: nail holes, bumps, or dirt. All walls must be smooth, clean, and free of mildew or grease stains. If necessary, apply a stain killing primer. Painted walls should be washed or rubbed down to remove grease or soiling. Glossy paint and uneven surfaces should be rubbed down with sandpaper. Be sure newly plastered walls have been washed with a zinc sulfate solution. New, unpainted surfaces should be sealed with an oil-based primer. Follow up with a high-quality wallcovering primer. Priming provides a sound surface to which wallcovering can adhere.

PRO TIP: On all surfaces that are to be papered, we recommend using a universal, pigmented wallcovering primer/sealer. The pigment should closely match the background color of your wallpaper. This is especially important for darker wallpaper. Some situations may benefit from liner paper instead; please discuss your specific circumstance with your installer.

INSTALLATION 

Trimming / Our wallpapers are provided untrimmed, typically with 1.5” of selvage each side. Use the trim marks provided to trim selvedge from edges of paper. Refer to the join marks on paper’s edge for pattern match (i.e. half drop or straight match). For Random Match patterns, join marks may be disregarded, but trim marks should be followed.

Pasting / This stain-resistant strippable wallcovering can be hung BEST with a clear premixed adhesive. Apply paste generously to the back, edge to edge, smoothly and evenly using a paint roller. Book the paper by loosely folding the pasted sides together without creasing. Align the edges carefully so the paste doesn’t dry out. Gently roll the booked piece to ensure the pasted sides make good
contact. Allow to soak and expand for 3-5 minutes. Time is subjective to heat or humidity at job site. Don’t allow to soak too long in a dry environment as it may dry out the glue.

Hanging / Do not use tape on imaged surface. Create a plumb line using either a laser or by drawing with a straight edge and level. Use only a lead pencil for marking walls and back of wallcovering. Do not use a ballpoint or marking pen as they will bleed through the surface. This will be your guide for positioning the first panel. Position the first panel along the plumb line. Use a smoothing brush to remove all air pockets, wrinkles and excess paste by brushing the wallcovering from the center to the edges. A seam-roller can be used to lightly roll the edges of paper being careful not to push paste out. Repeat the procedure with the second panel, sliding it into position with its edge butted up against the edge of the preceding panel.  Be sure to match up the design. Overlapping the seams is not recommended. Gently trim excess material at floor and ceiling using a sharp blade. Wash any glue residue from surrounding wood trim/molding immediately upon hanging each panel.

USING A CLEAN, LIGHTLY DAMP SPONGE, GENTLY WASH ADHESIVE COMPLETELY FROM THE SURFACE OF THE WALLCOVERING IMMEDIATELY AFTER EACH STRIP IS HUNG. DO NOT USE A FULLY DAMP SPONGE AS SLIGHT RUNNING MAY OCCUR IN HEAVY COVERAGE AREAS. ANY ADHESIVE LEFT ON THE WALLCOVERING CAN, AT A LATER DATE, ATTACK THE SURFACE PRINTED INKS AND CAUSE THEM TO FLAKE.

This wallpaper is typically provided on a continuous roll.  For best results, please CUT AND HANG PANELS IN THE ORDER THAT THEY COME OFF THE ROLL. This provides the most consistent color from panel to panel. Work in one direction around the room, with the first and last panels from the bolt meeting in a corner, rather than mid-wall.

CLEANING

Gently wipe clean with a non-abrasive sponge or cloth. Only use mild soap and water. Stains caused by grease and oil may not necessarily be removed. Do not use commercial cleaners or scrub. We always suggest testing your cleaning method in a discreet spot on the wall or a remnant before implementing in a large area. We cannot guarantee against damage if cleaning is attempted.

HANGING INSTRUCTIONS - NON WOVEN VELLUM

We highly recommend consultation with a professional paperhanger prior to order & installation.

PLEASE READ THROUGH BEFORE HANGING. Please inspect your wallcovering for defects prior to installation.  No claims will be honored after merchandise has been cut or hung. No labor claims will be honored for any reason.

PREP

Walls should always be prepped & primed prior to installation. It is recommended that installers use a high-quality wallcovering primer, typically sold in your local paint & wallpaper stores. DO NOT USE GLUE SIZE.

Remove all old wallpaper and repair any damaged areas. Wallcovering will not hide flaws such as: nail holes, bumps, or dirt. All walls must be smooth, clean, and free of mildew or grease stains. If necessary, apply a stain killing primer. Painted walls should be washed or rubbed down to remove grease or soiling. Glossy paint and uneven surfaces should be rubbed down with sandpaper. Be sure newly plastered walls have been washed with a zinc sulfate solution. New, unpainted surfaces should be sealed with an oil-based primer. Follow up with a high-quality wallcovering primer. Priming provides a sound surface to which wallcovering can adhere.

PRO TIP: On all surfaces that are to be papered, we recommend using a universal, pigmented wallcovering primer/sealer. The pigment should closely match the background color of your wallpaper. This is especially important for darker wallpaper. Some situations may benefit from liner paper instead; please discuss your specific circumstance with your installer.

INSTALLATION 

Trimming / Our wallpapers are provided untrimmed, typically with 1.5” of selvage each side. Use the trim marks provided to trim selvedge from edges of paper. Refer to the join marks on paper’s edge for pattern match (i.e. half drop or straight match). For Random Match patterns, join marks may be disregarded, but trim marks should be followed.

Pasting / This stain-resistant strippable wallcovering can be hung BEST with a clear premixed adhesive. Apply paste generously to the back, edge to edge, smoothly and evenly using a paint roller. Book the paper by loosely folding the pasted sides together without creasing. Align the edges carefully so the paste doesn’t dry out. Gently roll the booked piece to ensure the pasted sides make good
contact. Allow to soak and expand for 3-5 minutes. Time is subjective to heat or humidity at job site. Don’t allow to soak too long in a dry environment as it may dry out the glue.

Hanging / Do not use tape on imaged surface. Create a plumb line using either a laser or by drawing with a straight edge and level. Use only a lead pencil for marking walls and back of wallcovering. Do not use a ballpoint or marking pen as they will bleed through the surface. This will be your guide for positioning the first panel. Position the first panel along the plumb line. Use a smoothing brush to remove all air pockets, wrinkles and excess paste by brushing the wallcovering from the center to the edges. A seam-roller can be used to lightly roll the edges of paper being careful not to push paste out. Repeat the procedure with the second panel, sliding it into position with its edge butted up against the edge of the preceding panel.  Be sure to match up the design. Overlapping the seams is not recommended. Gently trim excess material at floor and ceiling using a sharp blade. Wash any glue residue from surrounding wood trim/molding immediately upon hanging each panel.

USING A CLEAN, LIGHTLY DAMP SPONGE, GENTLY WASH ADHESIVE COMPLETELY FROM THE SURFACE OF THE WALLCOVERING IMMEDIATELY AFTER EACH STRIP IS HUNG. DO NOT USE A FULLY DAMP SPONGE AS SLIGHT RUNNING MAY OCCUR IN HEAVY COVERAGE AREAS. ANY ADHESIVE LEFT ON THE WALLCOVERING CAN, AT A LATER DATE, ATTACK THE SURFACE PRINTED INKS AND CAUSE THEM TO FLAKE.

This wallpaper is typically provided on a continuous roll.  For best results, please CUT AND HANG PANELS IN THE ORDER THAT THEY COME OFF THE ROLL. This provides the most consistent color from panel to panel. Work in one direction around the room, with the first and last panels from the bolt meeting in a corner, rather than mid-wall.

CLEANING

Gently wipe clean with a non-abrasive sponge or cloth. Only use mild soap and water. Stains caused by grease and oil may not necessarily be removed. Do not use commercial cleaners or scrub. We always suggest testing your cleaning method in a discreet spot on the wall or a remnant before implementing in a large area. We cannot guarantee against damage if cleaning is attempted.

HANGING INSTRUCTIONS - SISAL GRASSCLOTH

We highly recommend consultation with a professional paperhanger prior to order & installation.

PLEASE READ THROUGH BEFORE HANGING. Please inspect your wallcovering for defects prior to installation.  No claims will be honored after merchandise has been cut or hung. No labor claims will be honored for any reason.

IMPORTANT: Do not get adhesive or water on the wallcovering surface. Any paste or water on grasscloth material will discolor and cause staining to the product. Do not use tape on imaged surface. Do not use a seam roller as this can discolor and alter the texture of the wallcovering. Use extra care to ensure the material is not allowed to become too wet, since the woven material adheres to the backing paper through use of special glue, prolonged soaking can soften the glue and cause the grass to separate from the paper backing.

PREP

Walls should always be prepped & primed prior to installation. It is recommended that installers use a high-quality wallcovering primer, typically sold in your local paint & wallpaper stores. DO NOT USE GLUE SIZE.

Remove all old wallpaper and repair any damaged areas. Wallcovering will not hide flaws or uneven surfaces. All walls must be smooth, clean, and free of mildew or grease stains. If necessary, apply a stain killing primer. Painted walls should be washed or rubbed down to remove grease or soiling. Be sure newly plastered walls have been washed with a zinc sulfate solution. New, unpainted surfaces should be sealed with an oil-based primer. Follow up with a high-quality wallcovering primer. Priming provides a sound surface to which wallcovering can adhere.

PRO TIP: On all surfaces that are to be papered, we recommend using a universal, pigmented wallcovering primer/sealer. The pigment should closely match the background color of your wallpaper. This is especially important for darker wallpaper. Some situations may benefit from liner paper instead; please discuss your specific circumstance with your installer.

INSTALLATION

IMPORTANT Natural variations inherent to this product may be more pronounced on darker grounds & depending upon the skill level of the installer. We advise that installers use a new & very sharp blade FOR EACH CUT and have prior experience hanging paperbacked grasscloth.

Trimming / Our wallpapers are provided untrimmed, typically with 1.5” of selvage each side. Use the trim marks provided to trim selvedge from edges of paper. Refer to the join marks on paper’s edge for pattern match (i.e. half drop or straight match). For Random Match patterns, join marks may be disregarded, but trim marks should be followed. Create a plumb line using either a laser or by drawing with a straight edge and level.

PRO TIP: Deeply colored grasscloth wallpapers may need their edges colored, with a slightly lighter tone of chalk, pencil or pastel to prevent white edges showing. Your installer should be familiar with this process. We recommend testing on a remnant before employing. Once the wallpaper is installed, great caution should be used to carefully fill in any seams, with extra care for the material, to prevent fraying of the grasscloth.

Pasting / Apply adhesive evenly to the back of the strip, being careful not to get adhesive on the face of the materialPaste only one strip at a time. We recommend a cellulose paste or a premixed clear adhesive such as Roman’s Ultra Premium Clear Pro 880 for best results. Book the paper by loosely folding the pasted sides together without creasing. Align the edges carefully so the paste doesn’t dry out. Gently roll the booked piece to ensure the pasted sides make good contact. Allow to soak and expand for 3-5 minutes. Time is subjective to heat or humidity at job site. Don’t allow to soak too long in a dry environment as it may dry out the glue.

Hanging / Do not use tape on imaged surface. Create a plumb line using either a laser or by drawing with a straight edge and level. Use only a lead pencil for marking walls and back of wallcoveringDo not use ballpoint or marking pen as they will bleed through the surfaceThis will be your guide for positioning the first panel. Position the first panel along the plumb line. Unfold the piece and bring to the wall to hang. Carefully smooth all air pockets, wrinkles or excess paste from the center of the strip to the edges. Do not use seam roller as this can discolor the surface. Repeat the procedure with the second panel, sliding it into position with its edge butted up against the edge of the preceding panel. Be sure to match up the design. Do not overlap the wallcovering. Trim excess at floor and ceiling using a sharp blade (Remember: new sharp blade each cut).

This wallpaper is provided on a continuous bolt. For best results, please CUT AND HANG PANELS IN THE ORDER THAT THEY COME OFF THE BOLT. This provides the most consistent color from panel to panel. Work in one direction around the room, with the first and last panels from the bolt meeting in a corner, rather than mid-wall.

CLEANING

This is NOT a washable wallcovering. Use a vacuum ONLY to lightly & gently clean surface (going with the grain of the weave) to release dust that may accumulate on the surface. Please test in a discreet spot on the wall or a remnant before implementing in a large area. Do not use commercial cleaners or scrubWe cannot guarantee against damage if cleaning is attempted.

PRODUCT CARE

WALLPAPER

Cleaning Instructions:

IMPORTANT: Commercial cleaning products are never suitable for use on any of our papers or grounds. These products WILL ALWAYS remove ink, paint or pigment from the ground, irreparably damaging the wallcovering.

Clay Coated Paper

Gently wipe clean with a soft non-abrasive sponge or cloth. Only use mild soap and water. Stains caused by grease and oil may not necessarily be removed. Do not use commercial cleaners or scrub. We always suggest testing your cleaning method in a discreet spot on the wall or a remnant before implementing in a large area. We cannot guarantee against damage if cleaning is attempted.

Hand Screened Papers

Gently wipe clean with a soft non-abrasive sponge or cloth. Only use mild soap and water. Stains caused by grease and oil may not necessarily be removed. Do not use commercial cleaners or scrub. We always suggest testing your cleaning method in a discreet spot on the wall or a remnant before implementing in a large area. We cannot guarantee against damage if cleaning is attempted.

Non Woven Vellum

Gently wipe clean with a soft non-abrasive sponge or cloth. Only use mild soap and water. Stains caused by grease and oil may not necessarily be removed. Do not use commercial cleaners or scrub. We always suggest testing your cleaning method in a discreet spot on the wall or a remnant before implementing in a large area. We cannot guarantee against damage if cleaning is attempted.

Pearlescent Clay Coated Paper

Gently wipe clean with a soft non-abrasive sponge or cloth. Only use mild soap and water. Stains caused by grease and oil may not necessarily be removed. Do not use commercial cleaners or scrub. We always suggest testing your cleaning method in a discreet spot on the wall or a remnant before implementing in a large area. We cannot guarantee against damage if cleaning is attempted.

Sisal Grasscloth

THIS IS NOT A WASHABLE WALLCOVERING. Use a vacuum ONLY to lightly & gently clean surface (going with the grain of the weave) to release dust that may accumulate on the surface. Please test in a discreet spot on the wall or a remnant before implementing in a large area. Do not use commercial cleaners or scrubWe cannot guarantee against damage if cleaning is attempted.

WOOD

WOOD

Moisture and heat can immediately impact or damage any wood finish, please follow these protective guidelines.

+ Natural variations in wood grain, figure, or the presence of character marks changes in surface finishes due to aging or exposure to light.

+ Use coasters, placemats, table runners and trivets.

+ Use felt pads to help prevent scratches. (avoid cork and rubber pads as these may react with the wood finish)

+ Wood will expand and contract with seasonal humidity changes. Maintain consistent humidity levels to minimize movement in the wood and prevent warping.

+ Care for your wood furniture according to its finish. Do not use commercial cleaners, solvents, synthetic waxes, sprays, or ammonia-based cleaners. They may cause damage, this will be more pronounced if used over long periods of time.

+ Over time, air and sunlight will change the color of natural wood. Occasionally rotate the items placed on your wood furniture to allow a more uniform color to develop.

Regular Cleaning: Small airborne particles and dust may scratch or dull the surface of your furniture. We suggest using a soft cotton or microfiber cloth lightly dampened with water to wipe any build up that forms. Always wipe in the direction of the grain, never across as this may mar the finish. Excess water from the surface may cause water spots and/or discoloration. Make sure the surface is totally dry after cleaning.

Spills: Always wipe spills promptly; if left unattended, they may result in some discoloration and could compromise the finish in the affected area.

+ Professional furniture care services are recommended for any other product care or repair issues.

LIVING FINISH

Our brass finishes are what is known as a living finish.

+ A living finish will change over time developing a patina and will reflect the natural elements of the sounding environment (air, sun, temperature and moisture) as well as your interaction with the surface. 

+ The surface finish and/or surface patina you see now will not be the surface finish (patina) you see in the future. We have selected these materials and finishes, as we know they will age well and evolve beautifully over time, developing a unique personality of their own.

+ Occasionally wiping with hot, mildly soapy water on a soft microfiber cloth will help keep unlacquered brass shiny and free of residue.

+ If natural tarnishing is not preferred, it is possible to clean with Brasso. This process may stain adjacent surfaces as the tarnish is removed and should be done carefully with all other surfaces protected. This may remove the hand-aged finish of the brass and should be considered before undertaking.

+ Periodically coating clean brass with a thin film of oil may inhibit future tarnishing. The surface must be clean of residue before undertaking. Adjacent surfaces should be protected, particularly any wood, textile or stone.

MARBLE & STONE

+ Use coasters, placemats, table runners and trivets.

+ Use felt pads to help prevent scratches. Avoid cork and rubber pads as these may react with the marble.

+ As a general rule of thumb, whenever a spill occurs, immediately blot the spill with a paper towel. Do not wipe the area; it will spread the spill. Flush the area with water and a mild liquid dishwashing soap. Rinse several times. Dry the area thoroughly with a soft micro fiber cloth. 

+ Do not use acidic materials near marble. Additionally, products that contain lemon, vinegar or other acids as they will etch the surface of the marble. 

+ Do not use scouring powders or creams; these products contain abrasives that may scratch the surface.

+ Should staining occur, cleaning with Professional’s Choice Tile & Stone Cleaner may be attempted. It is a pH-neutral cleaner designed for all stone surfaces. This is a gentle non-toxic cleaner. We cannot foresee all environments and circumstances that may occur in one's home. We cannot guarantee that this product will clean as intended. We recommend testing on the underside of stone or in a small corner.

+ Etching, oils, and stubborn stains may require consulting with a professional.

UPHOLSTERY

Care and maintenance of upholstery depends upon the specific instructions of your COM or COL materials. 

There are some general recommendations and best practices that may be helpful:

+ It is best to have a professional clean your upholstered furniture periodically. We recommend this every couple of years at a minimum. 

+ It is not advised to wait for the upholstery to get visibly dirty before cleaning. The dirtier a sofa or chair becomes; the more difficult it is to restore. 

+ For any product that is heavily damaged or excessively worn please seek professional help. 

OUTDOOR

+ Covered or protected storage is advised.
+ Fade & mildew resistant fabric is recommended for outdoor usage or in high humidity environments.
+ Please inquire about yardage requirements for patterned fabrics.
+ Wood will naturally grey, fade or patina over time; exposure to the elements will expedite this inherent trait.
+ Avoid exposure to extreme temperatures which may damage frame.
+ Optional cover can be purchased upon request, please contact us.
+ COM: Lead time begins when fabric (and trim when applicable) arrives.

SHIPPING

WALLPAPER

Shipping:

+ We ship throughout the U.S. and to a variety of international destinations.

+ Shipping throughout the continental United States is automatically calculated at check out.

+ For all other destinations, including Alaska & Hawaii, shipping is quoted on a case-by-case basis. Upon receipt of your order we will quote shipping & provide an updated total for your approval & payment.

+ For any questions, please be in touch through our Contact Page or your local showroom or representative.

Rates:

+ Shipping throughout the continental United States is automatically calculated at check out on a per-order basis. 

+ For all other destinations, including Alaska & Hawaii, shipping is quoted on a case-by-case basis. Upon receipt of your order we will quote shipping & provide an updated total for your approval.

International Orders:

+ For all other destinations outside the continental U.S., including Alaska & Hawaii, shipping is quoted on a case-by-case basis. Upon receipt of your order we will quote shipping & provide an updated total for your approval & payment.

+ Import duties, taxes and/or brokerage fees are not included in the product price or the shipping & handling costs. These charges are the buyers responsibility. You may check with your country's customs office to determine if there will be additional costs.

+ The buyer is responsible for obtaining information regarding their country's laws, regulations, & restrictions that may apply when purchasing our products. By placing an international order (shipping outside of the United States of America), the buyer is responsible for abiding by their country’s laws, regulations and restrictions. If product is seized or destroyed by customs, we will NOT be responsible for the losses, product or shipping refunds.

FURNITURE

Furniture Pick Up:

+ We do not provide delivery or transportation services for furnishings.

+ Furniture is available for local pick up at our local warehouse upon completion and can be coordinated for pick up by a commercial delivery service.

+ We will notify you when your order is nearing completion, please see individual item listings for lead times.

+ Our office requires 2 business days notice to have your item pulled from storage and prepped for your preferred transportation provider.

+ Our warehouse will only release goods to a commercial delivery service. The ability to pick up from a loading doc is required.

Delivery Providers:

+ All applicable shipping, handling, and freight fees are calculated by outside, white-glove delivery services with whom customers contract with directly. We do not process payment or provide furniture shipment or delivery services.

+ Interior designers and members of the trade are encouraged to work with their preferred service provider.

+ For retail customers, these details will be confirmed on a per-order basis. We can share a list of service providers, who provide local, national or international shipping and transit services, once orders are placed.

+ If you have questions about this, please be in touch via our Contact Page.

RETURNS

Final sale

We are a small, boutique line. We are committed to making responsibly and not overproducing. Our view is to make future heirlooms. We do not stock inventory; all of our goods are made-to-order or vintage & thus final sale. 

We are only able to accept returns in the case of damaged or defective merchandise. We sell all of our products with the belief that they are of suitable quality and will serve their intended purpose. We take great care in inspecting and packing our wallpapers in an effort to ensure that they arrive in perfect condition. We highly recommend white-glove packing, transportation & installation services are employed for all furnishings purchases. In all circumstances, you as the customer, must take into account your particular situation and the conditions of the intended site.

In all circumstances, our liability will not exceed the purchase price and/or invoiced value of the goods in question. We are not liable for indirect, consequential, special, financial, or other losses or exemplary damages, whether based in contract, tort, warranty, strict liability or otherwise.

Should a product be deemed damaged or defective, after our internal review, our policy is to replace in-kind or with store credit. We do not provide refunds.

REOPORT A DAMAGED ORDER

Any and all defects must be reported immediately when discovered.

Wallpaper:

+ We take great care in inspecting and packing our products in an effort to ensure that they arrive in perfect condition. If by chance damage does occur, please contact us.

For wallpaper, this must be within 3 business days of delivery. No claims will be honored after merchandise has been cut or hung. No labor claims will be honored for any reason.

+ Please keep the original item and all packing material. If the exterior of your box was damaged in shipping, you or your receiver, must denote damage to the box with the shipper at the time of package receipt.

+ We request that our customers provide the following information to us, or to their local showroom or representative in order to process any returns:
1. Order number
2. Pattern number
3. Photo of damages
4. Description of damages

Furnishings:

+ We take great care in manufacturing. Our products are again inspected upon arrival at our warehouse facility. All in an effort to ensure that they are in perfect condition before they get to you.

For furnishings, this must be documented at the time of pick up from our warehouse and before the goods leave our warehouse. All claims or relief for merchandise damaged during transport are the responsibility of the carrier, transport provider and/or installer. No labor claims will be honored for any reason.

Please use the form on our Contact Page to reach out to us directly with any additional questions.