FAQ – August Abode

FAQ

Trade

How to Place an Order

Our line is available to the trade through:

Mimi London

8687 Melrose Ave Suite B-396

Los Angeles, CA 90069

310.855.2567

www.mimilondon.com

Please use or contact for for further enquiries.

Wallpaper

General Information

We quote each wallpaper order individually to ensure accuracy. 

Custom: Many of our wallpapers are customizable. We are happy to work with you on custom colors, repeat size or substrate material (such as vinyl for commercial applications) for most of our patterns. Custom printed selections have minimum order requirements as well as strike off and set up fees.  We can also work with you to create custom patterns as well.

Dye Lots: Our papers are printed to order, which means if you under estimate your quantities any additionally printed papers would be from a new dye lot and may not match perfectly side by side.

Lead Times: Wallpaper is considered custom and made-to-order. As such there is a Lead Time for all wallpaper orders. Lead times vary depending upon the printing method, but are typically from 5-10 weeks from the date payment is received. An anticipated ship date will be provided at the time of order.

Measuring: We strongly advise that our customers engage a professional for wallpaper measurement and installation.  Here is a link to find an accredited installer in your area.   

Measuring Murals: We sell our murals by the square foot and print each mural based upon the size of the wall. If there are multiple walls for a continuous mural we will need the measurements of each wall, along with the order of the walls. Walls should be labeled starting with Wall 1 and moving from left to right to correspond to the flow of the installation. Measurements are not reduced for windows or doorways.

Measuring Rolls: The size of the repeat and the roll dimensions should be provided to your professional installer to determine quantities in advance of ordering. Measurements are not reduced for windows or doorways. Here is a link to some Pro Tips we have found helpful.

Minimums: Different materials have different minimum orders. This varies depending upon the substrate, pattern and printing method. Orders below the minim quantity will incur a Processing Fee.

Rush Orders: If you need your order sooner, we can ususally accomodate such requests. Rush orders need to be verified with our printer before processing and will incur a Rush Fee. Lead times for Rush Orders are 2-3 weeks. Rush Orders cannot be accomodated in conjunction with Custom Orders. Rush Orders cannot be processed during the Holiday Season.

Wallpaper specifications

Clay Coated Paper

Our clay coated wallpaper is made to order in the USA and is the standard used in the wallpaper industry for decades. A traditional paper hand-feel with smooth print surface and matte finish to minimize glare.

The majority of our selections are  printed with water-based latex inks which deliver outstanding image quality, consistency, and durability. This ink is odorless and meets high standards of environmental responsibility. Our screen printed papers are printed by hand.

Features of Most Patterns:

• UL ECOLOGO ® Certified for reduced environmental impact

• UL GREENGUARD GOLD ® Certified for low chemical emissions

• Prints meet AgBB criteria for low VOC emissions

• FSC Certified ensuring responsible use of forest resources certified by a third party

Features of All Patterns:

• Class A Fire-rated based on the ASTM-E84 standard testing for smoke generation and flame spread

• Suitable for residential and low-traffic commercial locations

• Coated with water-based, Titanium Dioxide clay coating for superior opacity and strippability

Non Woven Vellum

Our non-woven vellum wallpaper is a heavyweight paper with a luxe hand-feel, similar to watercolor paper. Ultra-matte finish to minimize glare.

It is printed with water-based latex inks which deliver outstanding image quality, consistency, and durability. This ink is odorless and meets high standards of environmental responsibility.

Features:

• UL ECOLOGO ® Certified for reduced environmental impact

• UL GREENGUARD GOLD ® Certified for low chemical emissions

• Prints meet AgBB criteria for low VOC emissions

• Class A Fire-rated based on the ASTM-E84 standard testing for smoke generation and flame spread

• Suitable for residential and low-traffic commercial locations

• FSC Certified ensuring responsible use of forest resources certified by a third party

• Latex saturated cellulose and synthetic fibers

• Made from sustainable and renewable resources

• Complies with REACH requirements

installation instructions

We recommend that our customers engage a professional for wallpaper measurement and installation.

PLEASE READ THROUGH ALL INSTRUCTIONS BEFORE TRIMMING & HANGING

Inspect your wallcovering for defects prior to installation. No claims will be honored after merchandise has been cut or hung. No labor claims will be honored for any reason.

Note:

The highest quality of workmanship is employed in the production of the wallcovering. Careful inspection is made before shipment, however, final inspection and approval are the ultimate responsibilities of the customer. Correct design, color and quantity should be verified before the wallcovering is cut or hung.

Prep:

Remove all old wallpaper and repair damaged areas. All walls must be smooth, clean, and free of mildew and grease stains. If necessary, apply a stain killing primer. Be sure newly plastered walls have been washed with a zinc sulfate solution. New, unpainted surfaces should be sealed with an oil-based primer. Follow up with a high-quality wallcovering primer sold in your local paint & wallpaper stores. DO NOT USE GLUE SIZE.

PRO TIP: On all surfaces that are to be papered, we recommend using a universal, pigmented wallcovering primer/sealer such as Shields. The pigment should be the same color as the background color of your wallpaper.

Installation:

Trimming - Refer to join marks on paper edge for pattern match (half drop/straight match). Use trim marks provided to trim selvedge from edges of paper.

Pasting - This stain-resistant strippable wallcovering can be hung BEST with a clear premixed adhesive. Apply paste generously to the back, edge to edge, smoothly and evenly using a paint roller. Book the paper by loosely folding the pasted sides together without creasing. Align the edges carefully so the paste doesn’t dry out. Gently roll the booked piece to ensure the pasted sides make good contact. Allow to soak and expand for 3-5 minutes.

Time is subjective to heat or humidity at job site. Don’t allow to soak too long in a dry environment as it may dry out the glue.

Hanging - Create a plumb line using either a laser or by drawing with a straight edge and level. Use only a lead pencil for marking walls and back of wallcovering. Do not use ballpoint or marking pen as they will bleed through the surface. This will be your guide for positioning the first panel. Position the first panel along the plumb line. Use a smoothing brush to remove all air pockets, wrinkles and excess paste by brushing the wallcovering from the center to the edges. A seam-roller can be used to lightly roll the edges of paper being careful not to push paste out. Repeat the procedure with the second panel, sliding it into position with its edge butted up against the edge of the preceding panel. Be sure to match up the design. Do not overlap the wallcovering. Wash any glue residue from surrounding wood trim/molding immediately upon hanging each panel.

USING A CLEAN, DAMP SPONGE, GENTLY WASH ADHESIVE COMPLETELY FROM THE SURFACE OF THE WALLCOVERING IMMEDIATELY AFTER EACH STRIP IS HUNG. ANY ADHESIVE LEFT ON THE WALLCOVERING CAN, AT A LATER DATE, ATTACK THE SURFACE PRINTED INKS AND CAUSE THEM TO FLAKE.

** The majority of our papers are on a continuous bolt **   

For best results, please CUT AND HANG PANELS IN THE ORDER THAT THEY COME OFF THE BOLT. This provides the most consistent color from panel to panel. Work in one direction around the room, with the first and last panels from the bolt meeting in a corner, doorway, etc. - rather than in the middle of a flat wall.

Shipping

Lead Times

All items that are in-stock typically ship within 5 business days and should arrive within 3-5 business days from the ship date.

• Items ordered together may not arrive in the same box.

• Items that are custom or made to order typically have extended lead times.

• Please reference the individual item descriptions for more information on anticipated lead times. The lead times are provided as a guideline, but there may occasionally be fluctuation.

As your order is processed, you will receive email updates containing tracking information and confirming that your package has been sent.

Wallpaper:

All wallpaper is considered custom and made-to-order. Lead times are typically 5-10 weeks for custom and made-to-order items.  More specific lead times are included in item descriptions.  Holidays and busy times of year may impact lead times.

Where do you ship?

We ship throughout the U.S.  If you would like to order an item to ship outside of the U.S. please be in touch through our Contact Page.

Shipping Rates

Our primary shipping rates are based upon the order total.

$10.00 & Under: Free Shipping

$10.01 - $30.00: $10.00 S&H

$30.01 - $50.00: $15.00 S&H

$50.01 - $75.00: $20.00 S&H

$75.01 - $100.00: $25.00 S&H

$100.01 - $125.00: $30.00 S&H

$125.01 - $150.00: $35.00 S&H

$150.01 - $200.00: $40.00 S&H

$200.01 - $250.00: $50.00 S&H

$250.01 - $300.00: $75.00 S&H

$300.01 - $350.00: $100.00 S&H

$350.01 - $400.00: $125.00 S&H

$400.01 - $450.00: $150.00 S&H

$450.00 - $500.00: $175.00 S&H

$500.01 & Up: $200.00 S&H

Oversized and Heavy Items:

These items may incur additional fees dependant upon the item weight. Shipping for this is confirmed on a per-order basis.

Wallpaper:

The above rates do not apply to wallpaper rolls or yardage.  Shipping for this is confirmed on a per-order basis.

Returns

What is your return policy?

We are a small, boutique line. As such, we are only able to accept returns in the case of damaged or defective merchandise.  Custom and made-to-order items are final sale.

Vintage: Please read the descriptions carefully. Vintage pieces are sold as-is . The condition is typically in line with age and use. Any imperfections or patina inherent to vintage pieces are part of their charm and not considered damages.

Wallpaper: Wallpaper is considered custom and made-to-order. All such items are final sale.

What happens if my order arrives damaged?

We take great care in inspecting and packing our products in an effort to ensure that they arrive in perfect condition. If by chance damage does occur, please contact us within 48 hours of receipt of your package.

Please keep the original item and all packing material. If your the exterior of your box was damaged in shipping, you must denote damage to the box with the shipper at the time of package receipt.

We request that our customers provide the following information in order to process any returns:
1. Order number
2. Email address associated with original order
3. Title of item that is defective.
4. Photo of damages
5. Description of damages

Please use the form on our Contact Page to report damages.

Contact Us