+ Lead times vary based upon the item being ordered, the type of ground, and printing techniques for a given pattern.
+ Please note the lead time provided in the product listing for lead times specific to your order.
+ Lead times provided do not include transit times.
+ Lead times are subject to change. Ongoing global supply chain issues may result in order delays. Should this impact your order, we will notify you promptly once we are aware.
+ There are unique qualities & variations with grasscloth grounds make each batch one-of-a-kind. These variations lend it a lovely wabi sabi quality, part of its beauty, and are why it is our favorite ground.
+ Please note, beauty is in the eye of the beholder and the imperfections we find most charming may not be for everyone. Please review the below disclosures carefully, review with your client if applicable, and take into account prior to placing an order.
+ Dye-lot variation is inherent to grasscloth. Due to the handmade nature of this product, it may have fading or variation at the seams. This is part of the beauty of the product and is not considered a defect.
+ Natural variation may be more pronounced on darker grounds AND depending upon the skill level of the installer.
+ We do NOT recommend installation using a brush method. However, you and your installer are best able to access your specific circumstances. We recommend reviewing the following note and discussing it with your installer in advance:
+ Installation using a brush may lift portions of the printed grasscloth to reveal the natural, unprinted ground. The added variation that results can make an interesting visual effect. This effect may be more subtle on lighter grounds, however it can be much more pronounced on darker grounds. This is not considered a defect.
+ Due the bespoke and small batch nature of our production process, variations may occur. This can be the result of fluctuation in the printing process, as well as the handmade nature of some of our grounds.
+ All items are made to order, thus products printed at different times will be from different dye lots. While we strive to retain consistency, allowances are made for up to a 10% tolerance of variation.
SALE OF GOODS
+ Our wallcoverings are considered custom & made-to-order. All such items are final sale.
+ We sell all of our products with the belief that they are of suitable quality and will serve their intended purpose. We take great care in inspecting and packing our products in an effort to ensure that they arrive in perfect condition.
+ You as the customer must take into account your particular situation and the conditions of the intended site.
+ Any and all defects must be reported immediately when discovered, prior to cutting the wallpaper, and within 5 business days of delivery.
+ Our liability will not exceed the purchase price and/or invoiced value of the goods in question. We are not liable for indirect, consequential, special, financial, or other losses or exemplary damages, whether based in contract, tort, warranty, strict liability or otherwise.
+ Unfortunately, we are unable to accept returns. We are a small, boutique line and all wallcoverings are made to order. As such, we are only able to accept returns in the case of damaged or defective merchandise.
+ Please inspect your wallcovering for defects prior to installation. No claims will be honored after merchandise has been cut or hung. No labor claims will be honored for any reason.
+ Please go to www.augustabode.com/pages/faq for the policy on reporting damaged or defective merchandise.